Privacy Policy

Introduction

Creststone Concrete ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website creststoneconcrete.com or use our services.

Information We Collect

We collect information you provide directly to us, including:

• Contact Information: Name, email address, phone number, and physical address when you request a quote or contact us
• Project Information: Details about your concrete project, property type, timeline, and preferences
• Communication Records: Records of your correspondence with us, including emails and phone calls

We also automatically collect certain information when you visit our website:

• Device Information: Browser type, operating system, and device type
• Usage Data: Pages visited, time spent on pages, and referring website
• IP Address: Your internet protocol address for security and analytics purposes

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotes for concrete services
• Schedule and complete concrete installation projects
• Communicate with you about your project, appointments, and follow-ups
• Improve our website and services
• Send occasional updates about our services (you can opt out at any time)
• Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. Mobile information, including phone numbers, will not be shared with third parties for marketing or promotional purposes. We do not transfer your personal information to any external organizations under any circumstances, even with user consent, except as specifically described below:

• Service Providers: With trusted partners who assist us in operating our website or conducting our business (e.g., email services, SMS messaging platforms), under confidentiality agreements
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

SMS/Text Messaging Terms

By providing your phone number and requesting a quote or contacting us, you agree to receive SMS/text messages from Creststone Concrete. The types of messages you may receive include:

• Project Updates: Alerts and reminders about your concrete project, appointments, and scheduling
• Quote Follow-Ups: Follow-up messages related to estimates and quotes you have requested
• Occasional Marketing: Promotional messages about our concrete services and seasonal offers

Message Frequency: Message frequency varies based on your project status and interactions with us. You may receive anywhere from a few messages per month to several messages per week during active project communication.

Message and Data Rates: Message and data rates may apply. Please contact your wireless carrier for details about your messaging plan.

Opt-Out: You can opt out of receiving SMS messages at any time by replying STOP or UNSUBSCRIBE to any message. After opting out, you will receive a one-time confirmation message and will no longer receive text messages from us.

Help: For help with SMS messaging, reply HELP to any message, or contact us at (719) 631-2660 or [email protected].

Your consent to receive SMS messages is not a condition of purchasing any goods or services from us.

Cookies and Tracking

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Remember your preferences
• Understand how you use our website
• Improve our website performance

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications

To exercise these rights, please contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: